Before your new granite countertops are measured and installed, there are some important details you need to know. Please read all of the information enclosed in this packet carefully to ensure that you receive the best possible service and satisfaction with your granite countertops.

If You Are Remodeling:

• In order to obtain accurate measurements for your new countertops and/or backsplashes, all cabinets must be level and, in most cases, the existing countertops must be removed prior to the measuring processes. (Company Name) is happy to provide referrals for companies that specialize in countertop removal and cabinet adjustments.

• All connections must be cut off including plumbing, gas, and electrical, by a licensed professional. (Company Name) installation teams are not licensed to perform this work and do not want to damage your fixtures or jeopardize the safety of your home.

• If ceramic tiles are located above your countertop, the bottom few rows may need to be removed by a certified tile specialist.

• (Company Name) will inspect the structural integrity of your cabinets to determine their ability to support the new materials. Some work may be necessary to make the cabinets structurally suitable. This work is not included in the scope of our contract and you will need to make appropriate arrangements with a cabinet professional. Countertop installation cannot proceed until repairs are completed.

• You may arrange to have your countertops put back in place unattached and may reconnect services to any appliances or fixtures that you choose, provided that the temporary countertops are removed and any appliances are disconnected again before installation of the new countertops is scheduled to begin.

Appliances and Fixtures:

• (Company Name) associates are not trained to determine the suitability of specific fixtures or appliances. However, we will work with you and your supplier to help evaluate whether the components’ size and characteristics fit with your granite countertops. Be sure to ask about compatibility before making a purchase.

• All cabinets must be installed on a true plane and level based on specifications established by the Marble Institute of America’s Dimension Stone Design Manual, Version VII.

• All fixtures including sinks, cook tops, downdrafts, faucets, hot water dispenser, etc., that will be used in conjunction with or located adjacent to your countertops, should be available on the job site at the time of measurement to ensure proper suitability and accurate measurements.

About Your Installation:

• In some cases, sink and cook top cutouts and minor adjustments are completed after the countertops are installed, requiring our installation team to cut, grind, or polish the product in your home. The amount of dust that may result from this procedure varies; the work area as well as other areas of your residence may become saturated with natural stone dust. (Company Name) will reasonably prepare the work site to help minimize the amount of dust and we recommend that you cover or move any important items that may be affected by dust.

• The installation process will require the use of epoxies, silicones, and sealers. The odors that result from these substances may be offensive to some individuals. We recommend that individuals who are sensitive to these types of fumes not be present during the completion of any work. Additionally, we recommend opening doors and windows for ventilation.

• All (Company Name) standard countertops are treated with a non-toxic impregnator before or at the time of installation to assist with long-term protection of the granite.

• Countertops will be leveled to adjoining tops; this may require the use of wood or plastic shims between the supporting structure and tops.

• All granite slabs are cut in straight lines. If the walls are not in square, there may be a gap or noticeable space between the countertops and the wall.

• All plumbing, gas, and electrical connections must be disconnected by the installation date. Once the installation is complete, countertops will require a mandatory setting time of overnight, but optimally should be allowed to set for 24 hours before reconnecting utilities or installing any fixtures. (Company Name) will mount sinks and dishwashers and you are responsible for scheduling licensed professionals to reconnect fixtures and utility connections. We recommend waiting 48 hours before preparing food on your countertops to ensure that the sealant is fully absorbed and cures.

• To help ensure customer satisfaction, we ask that any installation work be inspected for quality and suitability within 10 business days. By helping to review our workmanship in a timely fashion, you will minimize any time needed to make additional adjustments and ensure your happiness with your product.